Change of mind
If you have a change of mind and the product is still in its original saleable condition, kindly inform us within 3 days upon receipt of your items. A collection fee may be applicable. For overseas orders, customers have to bear all shipping costs to return the item/s in good condition before a refund is possible.
Cancelling your order
If you decide to cancel your order, please call us within 24 hours upon your order confirmation. No cancellation cost will be incurred if the goods have not left our factory. However, if the goods have been dispatched for delivery, all shipping costs will be charged.
Checking your order
An email notification with a tracking URL will be sent upon order confirmation. However, if your order takes longer than usual to arrive, please call us during office hours at (65) 6863 0863. We strive our best to resolve the issue soonest possible.
Wrong Item Delivered
If a wrong item is delivered, please inform us within 3 days of goods receipt. We will arrange for the exchange to take back the wrong item for the correct item you have ordered. However, if the returned item is used or damaged, we reserve the rights to reject the exchange request.
Damaged/Defective Product
If your product is damaged/defective, please inform us within 3 days of goods receipt and provide supporting documents (invoice, photo of the defect and a brief description of the issue). Upon verifying that it is a manufacturing defect, we will arrange for an exchange or refund if requested.
Scheduling your return
For all return requests, please email us at sales@mr-mckenic.com or call us at (65) 6863 0863 to scedule a pickup of your items. Please ensure the items are packed in a protective box before handing it to the courier. A refund may not be possible if the item is damaged during the return delivery.